Our goal is to provide quality, compassionate care for your companion. No-shows, late arrivals, and cancellations inconvenience those individuals who need access to veterinary care. We would like to remind you of our policy regarding missed appointments.
A missed appointment is when you fail to show up for an appointment without a phone call, or cancel without at least 24-hour notice.
A veterinary / client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments, and ask that you give us the courtesy of a call when you are unable to keep your appointment. As a courtesy, we provide reminder calls the day before your appointment. Below, our missed appointment policies are outlined.
Cancellation of an appointment
In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to make your scheduled appointment time. This time will be reallocated to someone who is need of treatment.
How to cancel your appointment
To cancel your appointment, please call 262-679-1200 (Muskego) or 262-895-2600 (Wind Lake).
A cancellation is considered to be late when the appointment is cancelled without a 24 hour advance notice.
No Show Policy
Our “no-show” policy applies when a client misses an appointment without cancelling it or fails to give more than 24 hour notice. Failure to be present at the time of a scheduled appointment is documented. This includes late arrivals of 10 minutes or more from your scheduled appointment time.
We understand that everybody has “one of those days,” where an appointment may need to be cancelled at the last minute. Please still call our office to let us know that you will be unable to make your scheduled appointment time.
If a client has two consecutive “no-show” appointments or shows a pattern of missed appointments, they will be required to Pre-Pay for their next exam. This includes only the exam fee. The deposit will only be forfeited if the appointment is missed or not cancelled with at least 24 hours’ notice prior to the appointment. It will otherwise be credited towards that day’s visit.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, and personal checks. We do not offer any in-house payment plans or loans. Care Credit is a medical credit card in which you must apply for. You may apply online at www.CareCredit.com .
Care Credit cards must be brought to clinic every time with the person on the account. (If the account was just opened and card is being sent to you, please bring approved email and two forms of ID). Driver’s license and another form of ID is required for all Care Credit purchases, every time.